TRUE INTEGRITY COMMERCIAL SERVICES
REALTOR REFERRAL PROGRAM
TERMS AND CONDITIONS
1. DEFINITIONS AND INTERPRETATION
In these Terms and Conditions, unless the context otherwise requires:
- (a) “Company” means True Integrity Commercial Services, the operator of the Referral Program.
- (b) “Referral Partner” means any commercial real estate agent, realtor, or property manager who participates in the Referral Program.
- (c) “Referred Client” means any individual or entity referred to the Company by a Referral Partner who enters into a cleaning services agreement with the Company.
- (d) “Referral Program” means the incentive program operated by the Company as described in these Terms and Conditions.
- (e) “Reward” means the incentive payable to a Referral Partner in accordance with the reward tiers set out in Section 4.
- (f) “Cleaning Services” means the commercial cleaning services provided by the Company, including but not limited to regular cleaning, deep cleaning, steam carpet cleaning and shampooing, window washing, and hard floor surface maintenance.
2. PROGRAM OVERVIEW AND ACCEPTANCE
- (a) The Referral Program is designed to serve commercial real estate agents and property managers who refer clients to the Company for move-in/move-out cleaning services, post-construction cleaning, commercial tenant turnovers, or ongoing commercial cleaning services.
- (b) By signing up for the Referral Program through the Company’s designated online registration page, the Referral Partner acknowledges that they have read, understood, and agree to these Terms and Conditions.
- (c) The act of clicking “I Agree” or on the registration page constitutes the Referral Partner’s acceptance of these Terms and Conditions.
- (d) The Company reserves the right to accept or reject any application to join the Referral Program at its sole discretion.
3. ELIGIBILITY
- (a) The Referral Program is open to licensed commercial real estate agents and property managers operating in the Province of Ontario.
- (b) Referral Partners must provide accurate and complete information during the registration process. The Company reserves the right to verify any information provided.
- (c) Employees, officers, and directors of the Company, and their immediate family members, are not eligible to participate in the Referral Program.
4. REFERRAL REWARD TIERS
The following reward tiers apply to qualifying referrals. All amounts are in Canadian dollars unless otherwise stated.
Tier 1 – One-Time Deep Clean
Service starting cost: $500.00
- (i) The Referral Partner shall receive a $50.00 gift card upon the Referred Client’s invoice being paid in full.
- (ii) The Referred Client shall receive a 10% discount off their total invoice.
Tier 2 – Recurring 6-Month Cleaning Contract
Service starting cost: $1,000.00 per month (billed every 4 weeks)
- (i) The Referral Partner shall receive a $200.00 flat-rate gift card upon the Referred Client’s first monthly invoice being paid in full.
- (ii) The Reward shall be issued within thirty (30) days of the first monthly invoice being paid in full.
- (iii) The Referred Client shall receive a 10% discount off their first month’s total invoice.
- (iv) The Referred Client must contract for a minimum of one (1) cleaning per week on a continuous basis for the duration of the contract.
Tier 3 – Recurring 1+ Year Cleaning Contract
Service starting cost: $1,000.00 per month (billed every 4 weeks)
- (v) The Referral Partner shall receive a $500.00 flat-rate gift card upon the Referred Client’s first monthly invoice being paid in full.
- (vi) The Reward shall be issued within thirty (30) days of the first monthly invoice being paid in full.
- (vii)The Referred Client shall receive a 25% discount off their first month’s total invoice.
- (viii) The Referred Client must contract for a minimum of one (1) cleaning per week on a continuous basis for the duration of the contract.
Reward Options
Referral Partners may choose their Reward in one of the following forms:
- (a) A gift card selected from the Company’s pre-selected gift card options;
- (b) A professional cleaning service for the Referral Partner’s office space, equivalent in value to the applicable Reward amount; or
- (c) Cash payment equivalent to the applicable Reward amount, at the Company’s discretion.
5. REFERRAL PROCESS AND CONDITIONS
- (a) A referral is considered valid only when the Referred Client directly engages the Company for Cleaning Services and identifies the Referral Partner as the referring party at the time of initial contact.
- (b) The Referred Client must be a new client of the Company. Referrals of existing clients or clients who have received services from the Company within the preceding twelve (12) months shall not qualify for a Reward.
- (c) Self-referrals are not permitted. A Referral Partner may not refer themselves or any entity in which they hold a controlling interest.
- (d) The Company shall have sole discretion in determining whether a referral qualifies under these Terms and Conditions.
- (e) There is no limit to the number of referrals a Referral Partner may make, provided each referral meets the conditions set out herein.
6. PAYMENT AND FORFEITURE OF REWARDS
- (a) Rewards are earned and become payable only upon the Referred Client’s applicable invoice being paid in full. No Reward shall be owed, in whole or in part, until this condition is satisfied.
- (b) Forfeiture: If the Referred Client cancels the Cleaning Services or terminates the cleaning agreement with the Company before the applicable invoice is paid in full, the Reward shall be automatically forfeited and no payment or compensation of any kind shall be owed to the Referral Partner in respect of that referral.
- (c) For recurring contracts (Tier 2 and Tier 3), the Reward is payable only after the first monthly invoice is paid in full. If the Referred Client cancels or discontinues the Cleaning Services before the first monthly invoice is paid in full, the Reward is forfeited.
- (d) For greater certainty, once a Reward has been earned and paid to the Referral Partner in accordance with this Section, the Referral Partner shall not be required to return the Reward, regardless of whether the Referred Client subsequently cancels or discontinues services.
- (e) The Company shall not be liable for any delays in Reward payment caused by the Referred Client’s failure to pay invoices on time.
- (f) Rewards are not transferable and may not be assigned to any third party.
7. CLIENT DISCOUNT TERMS
- (a) Discounts offered to Referred Clients are provided at the Company’s sole discretion and may be modified or discontinued at any time.
- (b) Client discounts are applied only to the invoices specified under the applicable reward tier and cannot be combined with any other promotions, discounts, or offers.
- (c) The Referral Partner shall not make any representations to potential Referred Clients regarding discounts or pricing beyond what is expressly stated in the Company’s current promotional materials.
8. CONFIDENTIALITY
The Referral Partner agrees to keep confidential all non-public information disclosed by the Company in connection with the Referral Program, including but not limited to pricing structures, client lists, business strategies, and proprietary processes. This obligation shall survive the termination of the Referral Partner’s participation in the Referral Program.
9. NON-SOLICITATION
The Referral Partner shall not, during the term of their participation in the Referral Program and for a period of twelve (12) months following termination, directly or indirectly solicit, divert, or attempt to solicit or divert any client of the Company for the purpose of providing competing cleaning services, or recruit or attempt to recruit any employee or contractor of the Company.
10. INTELLECTUAL PROPERTY
The Company’s name, logo, trademarks, and all promotional materials remain the exclusive property of the Company. The Referral Partner may use the Company’s marketing materials solely for the purpose of promoting the Referral Program and only in the manner authorized by the Company. Any unauthorized use of the Company’s intellectual property is strictly prohibited.
11. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, the Company shall not be liable to the Referral Partner for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the Referral Program, including but not limited to loss of profits, loss of business opportunities, or loss of goodwill, regardless of the cause of action or theory of liability.
The Company’s total aggregate liability to the Referral Partner under or in connection with the Referral Program shall in no event exceed the total Rewards actually paid to the Referral Partner in the twelve (12) months preceding the event giving rise to the claim.
12. INDEMNIFICATION
The Referral Partner agrees to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and successors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to the Referral Partner’s breach of these Terms and Conditions, negligent or wrongful acts, or misrepresentation of the Company’s services to any third party.
13. RELATIONSHIP OF THE PARTIES
Nothing in these Terms and Conditions shall be construed as creating an employment relationship, partnership, joint venture, or agency relationship between the Company and the Referral Partner. The Referral Partner is an independent participant in the Referral Program and has no authority to bind the Company or make any representations on the Company’s behalf, except as expressly authorized in writing.
14. TERMINATION AND SUSPENSION
The Company may, at its sole discretion, suspend or terminate a Referral Partner’s participation in the Referral Program at any time, with or without cause, upon providing written notice (which may be delivered by email).
A Referral Partner may withdraw from the Referral Program at any time by providing written notice to the Company.
Upon termination, the Referral Partner shall be entitled to receive any Rewards that have been earned but not yet paid in accordance with Section 6, provided the applicable conditions have been met. No Rewards shall accrue for referrals made after the effective date of termination.
The Company reserves the right to terminate the Referral Program in its entirety at any time upon providing thirty (30) days’ written notice to all active Referral Partners.
15. MODIFICATIONS
The Company reserves the right to amend, modify, or update these Terms and Conditions at any time. Any material changes shall be communicated to active Referral Partners by email or by posting the updated Terms and Conditions on the Company’s website. Continued participation in the Referral Program following the posting of changes constitutes acceptance of the revised Terms and Conditions.
16. PRIVACY AND DATA PROTECTION
The Company collects, uses, and discloses personal information in connection with the Referral Program in accordance with applicable privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Personal information collected from Referral Partners will be used solely for the purposes of administering the Referral Program, processing Rewards, and communicating program-related information.
The Referral Partner consents to the collection, use, and disclosure of their personal information for the purposes described herein. The Referral Partner shall not collect, use, or disclose any personal information of Referred Clients except as necessary to make the referral to the Company.
17. DISPUTE RESOLUTION
Any dispute, controversy, or claim arising out of or relating to these Terms and Conditions shall first be addressed through good faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the matter to mediation in accordance with the rules of the ADR Institute of Ontario. If mediation is unsuccessful, the dispute shall be resolved by binding arbitration in the Province of Ontario in accordance with the Arbitration Act, 1991, S.O. 1991, c. 17.
18. GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. The parties irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario for any proceedings arising out of or in connection with these Terms and Conditions that are not subject to arbitration.
19. CONSUMER PROTECTION COMPLIANCE
The Referral Program is offered in compliance with the Consumer Protection Act, 2002, S.O. 2002, c. 30, Sched. A, and any regulations thereunder, to the extent applicable. Nothing in these Terms and Conditions is intended to limit or waive any rights that a Referral Partner or Referred Client may have under applicable consumer protection legislation.
20. ELECTRONIC COMMERCE COMPLIANCE
In accordance with the Electronic Commerce Act, 2000, S.O. 2000, c. 17, the Referral Partner acknowledges and agrees that: (a) these Terms and Conditions may be provided, accepted, and stored in electronic form; (b) electronic acceptance through the Company’s online registration page constitutes a valid and binding agreement; and (c) all notices and communications in connection with the Referral Program may be delivered by electronic means.
21. ANTI-SPAM COMPLIANCE
All communications sent in connection with the Referral Program shall comply with Canada’s Anti-Spam Legislation (CASL), S.C. 2010, c. 23. By participating in the Referral Program, the Referral Partner consents to receiving commercial electronic messages from the Company related to the Referral Program. The Referral Partner may withdraw this consent at any time by following the unsubscribe instructions included in any such communication.
22. GENERAL PROVISIONS
Entire Agreement: These Terms and Conditions constitute the entire agreement between the Company and the Referral Partner with respect to the Referral Program and supersede all prior or contemporaneous understandings, agreements, or representations, whether oral or written.
Severability: If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall continue in full force and effect.
Waiver: The failure of the Company to enforce any provision of these Terms and Conditions shall not constitute a waiver of its right to enforce such provision or any other provision in the future.
Assignment: The Referral Partner may not assign or transfer any rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign these Terms and Conditions in connection with a merger, acquisition, or sale of all or substantially all of its assets.
Force Majeure: The Company shall not be liable for any delay or failure in performance arising from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, labour disputes, or disruptions in telecommunications or technology services.
Notices: All notices required or permitted under these Terms and Conditions shall be in writing and shall be deemed duly given when sent by email to the address provided by the Referral Partner during registration or to the Company’s designated contact email.
23. CONTACT INFORMATION
For questions, concerns, or notices regarding the Referral Program or these Terms and Conditions, please contact:
True Integrity Commercial Services
Email: info@trueintegrity.ca
Phone: (519) 818-6690
By clicking “I Agree” you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
Last Updated: February 27, 2026
